Crisis Management
Our Crisis Management practice is critical when a crisis, whether foreseen or unforeseen, occurs despite all risk management efforts. This function supports clients during crises, helping them to respond effectively, mitigate the impact and restore operations. It involves identifying potential crises, developing management plans, assessing preparedness, training staff, liaising with stakeholders and maintaining up-to-date tools and protocols. Key elements are:
- Crisis identification and response planning: Assessing the scope, severity and potential impact of the crisis. Developing response plans that outline roles, responsibilities and communication protocols to ensure a coordinated response.
- Crisis communications: Developing comprehensive communications strategies for messaging, media relations and social media outreach. Ensuring accurate and timely dissemination of information to stakeholders. Acting as liaison with external stakeholders, including regulators and law enforcement.
- Incident management: Managing the incident by coordinating with emergency services, managing the flow of information and deploying key personnel effectively.
- Business continuity planning: Developing plans to ensure the client can continue operations during and after a crisis. Identifying critical functions, establish backup systems and develop strategies to resume normal operations.
- Training and awareness: Training staff and raising awareness to ensure everyone understands their roles and responsibilities during a crisis.
- Post-crisis evaluation: Conducting a thorough evaluation of the response, analysing performance, identifying areas for improvement and updating response plans accordingly.
Our crisis management service provides comprehensive support before, during and after a crisis. It ensures that clients are prepared for unforeseen events with thorough planning, effective communication and robust continuity strategies.